system administration and technical support tasks can be
performed directly on PCs and servers without the presence
of an on-site technician being necessary.
In 2009, 81% of all technical support
requests could have been resolved using
remote support services!
What is Remote Support Service?
The CFCS Remote Support Service allows
us to connect to your computer via your High Speed Internet
Connection (a minimum 1Mbit connection is required -
Satellite Internet at this time is not compatible) and
diagnose, troubleshoot/fix and answer any questions you
have, all without requiring a service visit or you having to
bring your computer to us - it's all done via the Internet
from CFCS on your screen.
Why should I choose to use
Remote Support instead?
- Better support
"Virtual Techs" eliminate the difficulties
associated with users having to explain what
they see on their screens over the phone.
- Faster problem resolution
Enhanced availability and less scheduling
conflicts - Problems are often resolved
- Reduces costs
Remote support takes away the step of
driving to your location and not having your
PC(s) for days or weeks. It also reduces the
fee you pay.
Is it Secure? What can be done?
Our Remote Support Service is 100% secure, encrypted
connection. All work is displayed on your screen, so you can
sit and watch while the wizards go to work! Most service work that
would usually require an on-site visit can
be performed, however, if your Internet connection is not
working, you are having Hardware-related issues, or you cannot access Windows, an on-site service
call will be needed.